Discussions

Ask a Question
ANSWERED

It returns the same visitor number on two iPhones of the same model.

It returns the same visitor number on two iPhones of the same model.

ANSWERED

Failed to load the JS script of the agent

when running the app using Fingerprint i get an error what is this and could it be a problem that i am using vpn to run my app

ANSWERED

Should tag metadata persist across tabs?

I am using the JS agent to get a visitorId, and using the visitorId to get visitor data using the server API. When a user tries using our api, I check the tag metadata for timesUsedApi. If it exists, we increment the value by one, else we set it to 1. We use this value to allow access/not to our api. This method is working as expected, except the tag metadata is reset when a new tab is opened. Am I using tag wrong?

ANSWERED

Will website and native app visitorIds match?

Hi, I have a website and a native app. In my scenario I have referral url: abc.xyz?refId=12345 and I want to store in my backend the visitorID from website and connect it with refID, so then later if the same user from same device downloads my native app, by identifying the visitorID in native app I will know that customer is the same who visited web using referral link.

ANSWERED

Detect SamsungBrowser version 24.0

Dear support team!

ANSWERED

Limiting results from a Sealed Client Request

I followed the documentation to limit the Products returned from the Javascript agent call to just be "identification" and "botd", but the results keep returning things like "ipInfo", "vpn", etc. Note, if I try to set Products but exclude "identification", that data does not show up.

ANSWERED

Are there any CORS issues when using fingerprint?

as title
Are there any CORS issues when using fingerprint?

ANSWERED

ERR_BLOCKED_BY_CLIENT in brave browser

I'm using npm package in my react app still facing ERR_BLOCKED_BY_CLIENT error but on google chrome its working fine.

ANSWERED

Could not find fingerprint dependency in react native

I'm getting could not find fingerprint dependency in running react native package.

ANSWERED

Can we generate visitor id (browser identification) on server side, using client request ?

I have a use case where we need visitor id on server side rendered pages, is it possible to generate visitor id using Fingerprint JS or Fingerprint PRO on server side ?